Nice Try Comcast
November 28, 2009 at 5:29 PM 1 comment
Comcast has a terrible reputation in the Denver area for missing appointments, putting people on endless hold, giving out inaccurate information and for generally having a screw-the-customer attitude. The other day I got a call from a company conducting a survey — obviously hired by Comcast — gauging the attitude of Comcast customers i.e., it consisted of questions about Comcast’s service and response time, etc.
Meanwhile Comcast has started running ads guaranteeing that they won’t miss an appointment and that they take your concerns seriously. They’re obviously in a PR pickle and I assume they are losing cable television customers to the likes of DirectTV and internet hookups to Qwest (which I have and which sucks).
So, they’re trying to mend their ways, but they’re as inept at that as they are everything else: Today we got our bill (we have Comcast cable) which included a $5.00 off coupon to a local pizza place and, ah, it expires on Monday. We have two days in which to use it.
Wow, their generosity is overwhelming, heh?
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1.
ComcastMark | November 30, 2009 at 3:42 PM
We are really working hard to improve the service we provide to our customers. You can learn more about our efforts by visiting the following URL: http://www.comcast.com/Corporate/Customers/customercare.html
I will reach out to my local contacts to see if we can get another coupon for you. I am not sure why the coupon expires so soon but I will bring it to their attention as well.
Thanks for sharing your blog and for the providing the opportunity to assist!
Regards,
Mark Casem
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com