That Comcast Customer Service Rep Wasn’t Going Rogue After All
Remember that Comcast customer service rep who spent something like 20 minutes trying to convince a customer not to discontinue his service? And remember how poor widdle Comcast said they were so “embarrassed” by it?
Well, it turns out (shocking, I know) the customer service guy was doing exactly what he was paid to do: Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do.”
Entry filed under: Corporatocracy.