That Comcast Customer Service Rep Wasn’t Going Rogue After All

July 23, 2014 at 1:18 PM Leave a comment

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Remember that Comcast customer service rep who spent something like 20 minutes trying to convince a customer not to discontinue his service?  And remember how poor widdle Comcast said they were so “embarrassed” by it?

Well, it turns out (shocking, I know) the customer service guy was doing exactly what he was paid to do:   Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do.”


Entry filed under: Corporatocracy.

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