Nowadays, for a business to become competitive, it must use advanced and modern technologies that will not only allow the operation to run smoothly but will also provide quality and efficient services to customers. If you provide services or products to your customers, there will be cases when your customers will get back to you when they encounter any issues or when they have any concerns that like to address. This is when ticket management system comes into the picture. This technology allows business to have help desk service for your customers. Hence, utilizing this system is now a necessity. However, with a lot of providers in the market, choosing the right one for you can be challenging. So to help you out, here are some of the best ticket management system for a Magento Store that will definitely provide you with quality and efficient help desk services.
Help Desk Ultimate by Aheadworks
One of the most popular and efficient ticket management systems for a Magento store is Help Desk Ultimate by Aheadworks. This system was developed in 2009 and is considered as the very 1st module for help desk operations. This system provides wide variety of benefits to users. Help Desk Ultimate is well known for its fast resolution and response on the tickets. With this, the messages can be automatically converted into tickets by the email parser. This system has the ability to set up unlimited divisions or moderators. It can also submit tickets in different ways like live chat, emails, Magento etc. Customers can also select the department or priority and view the over all thread of the tickets.
Help Desk MX by Mirasvit
Another great platform of ticket management system for Magento store is Help Desk by Mirasvit. It was developed in 2013 and it has the most convenient and yet modern to organize the system in order for it to work efficiently and properly. Since it is considered as the most modern system in the market, users can ultimately have wide variety of benefits in using this. This system can create custom fields for tickets. It has the ability to conduct customer surveys and evaluate customer satisfaction level. It also provides amazing reports with good quality on different indicators with presentations like graphs etc.
Help Desk Pro by Mage World
If you are looking for a unique ticket management system or find the best IT Ticketing Software for your organization, Help Desk Pro by Mage World might be the best option for you. This system offers users with some unique opportunities. However, there are some limitations for this system. Help Desk Pro by Mage World allows you to install working hours of support team into the business backend and then project or show their availability. If you also want to change some rules in the system, this ticket management system offers you freedom to do so. It has also the ability to link various tags to tickets. The responding and tracking parts of this system are also easy to manage. Your customers will also get to use some modern features such as the ability to attach multiple files in the rich text format. Hence, Help Desk Pro by Mage World is ultimately one of the best options.